Partner terms

These terms apply to every vehicle owner, operator or travel agency ("partner", "you") that registers a vehicle on RentOGaadi ("we", "us"). By ticking the confirmation box and submitting the registration form, you agree to them.

RentOGaadi is a booking platform. We bring customers to you. The trip itself is a contract between you and the customer, and you run it as an independent business, not as our employee or agent.

• You are 18 or older and the owner of the vehicle, or authorised in writing by the owner.
• The vehicle is registered for commercial use (yellow number plate) and has valid insurance and fitness. If the trip needs a permit, the vehicle has a valid permit for it.
• Every driver you send holds a valid driving licence for that vehicle class.
• You list only vehicles you actually control. One registration is for one vehicle; tell us on WhatsApp to add more.

• You upload true, clear and current copies of your documents. Uploading a fake, edited or someone else's document ends the partnership immediately and may be reported to the police.
• We check documents by hand against government records (Vahan, Sarathi, Income Tax PAN). We may reject a document and tell you why on your status page.
• Your vehicle is shown to customers only while every required document is verified and in date for the trip date. Upload renewals before expiry; we remind you when a document is expiring.
• Tell us within 7 days if your vehicle, permit, insurance or licence status changes (for example sold, seized, suspended or expired).

How we store and protect your documents is explained in our Privacy Policy.

• You set your own rate per km and minimum fare. You can change it by WhatsApp; changes apply to new bookings only.
• Customers see your fare plus RentOGaadi's booking fee. The booking fee is our charge to the customer and is never taken from your fare.
• The customer pays your fare directly to you after the trip (cash or UPI). Toll, parking and state entry tax are paid by the customer on top, as shown on the booking. A night charge applies between 10 PM and 6 AM if it is part of your rate.
• Do not ask the customer for more than the booked fare and these listed extras. Overcharging is a serious breach.
• Sometimes we may ask you to collect the booking fee in cash from the customer on our behalf. You then owe that amount to RentOGaadi and must pay it to us within 7 days. Your running balance is kept in our records and shared with you on request.
• Joining is free. There is no deposit or monthly charge. If this ever changes, we will tell you in advance and you can leave.
• You are responsible for your own income tax, GST (if applicable to you) and other taxes on your earnings.

• We send you trip details on WhatsApp only after the customer has confirmed the booking from their own number. Reply quickly to accept or decline.
• Once you accept, reach the pickup on time in the vehicle that was booked, in clean and roadworthy condition. If something goes wrong, tell us at once so we can arrange another vehicle.
• Repeated late cancellations, no-shows or sending a different vehicle without the customer's agreement may lead to fewer bookings or suspension.
• Do not take bookings from RentOGaadi customers away from the platform for the same trip.

• Drive safely and follow traffic rules and speed limits. No driving under the influence of alcohol or drugs.
• Treat every passenger with respect. Harassment, abusive language or unsafe behaviour, especially towards women, children and elderly passengers, ends the partnership immediately.
• Carry the vehicle's original documents during every trip.
• Report any accident, breakdown or complaint to us the same day.

• Use a customer's name, phone number and trip details only for that trip.
• Do not save customers for marketing, share their details with anyone, or contact them after the trip except about that trip (for example a lost item).
• Delete trip messages with customer details when you no longer need them.
• These duties follow the Digital Personal Data Protection Act, 2023. Breaking them can end the partnership.

• You are responsible for your vehicle, its insurance, permits and fitness, your drivers and every trip you carry out.
• You will compensate RentOGaadi for losses caused by false documents, breaking the law or these terms, or harm caused by you or your drivers.
• RentOGaadi is not liable for accidents, delays, loss or damage that happen during a trip, except where the law says otherwise. Our total liability to you is limited to the booking fees we earned from your trips in the previous 3 months.

• We may pause or remove your listing, with reasons on your status page or WhatsApp, if documents are invalid or expired, if we receive serious complaints, or if you break these terms.
• You may leave at any time by telling us on WhatsApp. Pay any amount you owe us before leaving.
• After you leave, we keep your documents for 1 year and then delete them, as explained in our Privacy Policy.

These terms follow the laws of India. We will first try to settle any dispute by talking to you. If that fails, the courts at Patna, Bihar will decide it.

We may update these terms. We will tell active partners on WhatsApp at least 7 days before an important change takes effect. If you keep taking bookings after that, you accept the new terms.

• WhatsApp or call: +91 88091 77952
• Email: rentogaadi.help@gmail.com
• RentOGaadi, Bihar, India